Refunds & Returns

Learn about Aurelda’s refunds and returns policy for Printful products, Patreon subscriptions, and digital downloads.

Printful Products

For physical items fulfilled through Printful, such as canvas prints and framed art, returns and refunds are handled directly through Printful’s policies. Please note the following:

  • Eligibility: Printful only accepts returns for items that are misprinted, damaged, or defective. They do not accept returns or offer refunds for buyer’s remorse or incorrect sizing due to customer error.
  • Return Process: If you receive a defective or damaged item, please contact us with your order details and a description of the issue. We will initiate a return or refund request through Printful.
  • Timeline: Once the return is approved by Printful, the refund will be processed according to their timelines, and a credit will be issued to your original payment method.

For more detailed information on Printful’s return policies, please refer to their Return Policy.

Patreon Subscriptions

For supporters on Patreon, please be aware that all transactions are processed through Patreon and are subject to their terms and conditions:

  • Refunds: Patreon generally does not offer refunds for pledges once they have been processed due to the immediate access to creator benefits and content. It is recommended that you carefully manage your subscription level and pledges directly on the Patreon platform.
  • Adjustments or Cancellations: You can adjust or cancel your membership through your Patreon account settings. For specific issues or support, please contact Patreon directly or reach out to us for guidance.

For further details, please review Patreon’s Refund Policy.

Digital Downloads

All sales of digital products, including audio, video, and course materials, are final:

  • No Refunds: Due to the nature of digital downloads, we do not offer refunds or exchanges once the purchase is completed. These items are delivered instantly, and as such, cannot be returned.
  • Support: If you encounter issues accessing or using your digital download, please contact us. We are happy to assist with troubleshooting and ensuring you receive the content you purchased.

Contact Us

If you have any questions or concerns regarding our refund and return policies, please contact us.

We are committed to providing a positive experience and are here to assist you with any issues related to your orders or memberships.

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